Politique de remboursement

Shipping & Return Policy

Shipping Policy

All of our products are shipped to you from Belgium via a secure, tracked shipping method. We offer free shipping on orders over €35 depending on your region. No code is necessary; free shipping will be applied at checkout.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.

Free Shipping:

On all orders above €35 for The Netherlands, Belgium, Germany.

On all orders above €50 for the rest of Europe.

For orders under the above-outlined thresholds, the following shipping costs apply:

Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

A313 only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your package arrives damaged as a result of shipment, please email info@a313.eu within 5 business days and include photos of the damage so we can help you out further.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery. Exchanging or returning can be done quickly and easily by clicking here.

RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS: All items must be returned to us in an opened and condition suitable for resale. Shipping costs are not refundable.

NOTE:

For 1+1 deals, both items must be returned together. We cannot provide a refund or store credit if only one of the two items is returned. 

RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.

RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURNS FAQ:

What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@a313.eu with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities.